Frequently Asked Questions

FAQ

ClassWallet is designed to be a flexible platform that empowers teachers with authority on classroom budget decisions. Here are answers to the most frequent questions we field about how ClassWallet individual user accounts work. Additional support is available in our knowledge base.

Keep in mind that each user account is configured to align with their district, school, or organization spending policy guidelines. If your district or school has provided us a copy of their guidelines, you can find it here.

Teachers

Vendors

Get Help with an Order

Teachers

Where can ClassWallet be used?

ClassWallet can be used for payments in our ecommerce marketplace, for reimbursements on purchases outside the marketplace, and if debit cards are issued, anywhere MasterCard is accepted.

When can I access my ClassWallet funds?

How do you price items in the marketplace?

Do I have to provide financial information to use ClassWallet?

No. ClassWallet doesn't need financial information for users to obtain a ClassWallet account or shop in the e-commerce marketplace. More than 70% of the transactions occur in the marketplace with just a work email and school mailing address. Some users may wish to spend more than has been allocated on the platform. We allow users to pay the balance of the transaction with a debit or credit card at checkout, though this is entirely optional.

If you wish to submit receipts for reimbursement then you have to securely link a personal bank account so we can ACH your reimbursement. This is entirely optional. ClassWallet does not store any personal financial information in its system; to learn more about our security click here.

How long does reimbursement take?

What happens with the leftover funds in my account?

I have a question about/problem with my order. Now what?

How can I return or exchange an item?

How much are shipping charges/why am I charged shipping?

Every vendor has their own shipping policy. ClassWallet tries to be as transparent as possible about these rules. Most vendors have free shipping available above a certain threshold. For example, at the time of this post, Staples offers free shipping for all orders greater than $25. Bulky items may be subject to extra shipping fees. Customers in AK and HI may be subjected to extra shipping fees. ClassWallet does not mark up shipping or charge handling fees. If the vendor assesses those fees we simply collect them and remit them to the vendor.

Why am I charged taxes?

Why was my purchase not approved?

Administrators are responsible for approving or rejecting transactions, not ClassWallet. A lot of the funds distributed on the platform are subjected to statutes and rules that are district, state, or organization specific. If you have any questions about whether an order or item may be allowed, we can share our opinions as to what we've seen historically but the ultimate decision rests with your local administrator.

Vendors

What stores are in the marketplace?

We know that educators use a variety of tools and resources on a daily basis to facilitate their lessons. Our network of 30+ vendors offers teachers the autonomy to shop for a wide assortment of supplies that serve their class and student needs.

Printable list of vendors

Interested in becoming a ClassWallet vendor?